Is your question not listed here? Feel free to contact us via the contact form or firstname.lastname@example.org.
What is the difference between off-white, oatmeal and natural?
The Off-white, Oatmeal and Natural are the three neutral shades of our Timeless Linen core collection. The Off-White is the lightest shade, the Natural the darkest one and the Oatmeal just in between. Read more about these shades on our Linen page.
Do I have to pay shipping costs?
This depends on the order value and shipping address. You can read more about this on the 'Delivery' page.
What is the delivery time?
Our orders are delivered depending on destination by MyParcel – PostNL, DPD and DHL and usually get to their destination in The Netherlands within 1-2 working days. International orders take from 5 to 15 working days.
Do you also provide custom work?
Yes, we definitely provide customization. The items in the webshop are available in different sizes. Do you need a specific size? Feel free to ask about the possibilities.
Can I return my order?
If you’re not entirely satisfied with the products that you have chosen you can return your order within two weeks after the purchase date. Please mail us your request to return your order in advance at email@example.com using the order number as reference. The undamaged product in its original packaging should be send to our company address.
Can I come and see an item before ordering?
You can visit our studio where you can also purchase our products on Fridays from 10:00 to 17:30 and any other time by appointment.
Is it possible to rent the studio for a photo shoot?
Yes, you can. Feel free to contact us at firstname.lastname@example.org.