Delivery

We aim to have all stock orders from the website wrapped within 48 hours from your date of purchase. The pick-up days for our packages are Tuesday and Friday. Your order is sent out insured to prevent any damage or loss on its way to you. You will receive an email with tracking once your order has shipped.

Our orders are delivered depending on destination by MyParcel – PostNL, DPD and DHL and usually get to their destination in The Netherlands within 2 working daysInternational orders take from 10 to 14  working days

Please note that International Orders might be subject to duties and taxes that are the sole responsibility of the customer and might be billed upon delivery based on country regulations. Timeless Linen has no control over these fees.

The Netherlands 

  • Free delivery starting from € 70,00
  • € 6,95 for orders under € 70,00

Germany and Belgium

  • Free delivery starting from € 150,00
  • € 10,50 for orders under € 150,00

Rest of Europe

Shipping costs vary depending on the destination from €14,50 to €21,40

North America

  • Free delivery starting from € 300,00 and under 20kg
  • € 30 for orders under € 300,00 and under 20kg

Returns

If you’re not entirely satisfied with the products that you have chosen you can return your order within two weeks after the purchase date. Please mail us your request to return your order in advance at info@timelesslinen.com using the order number as reference. The undamaged product in its original packaging should be send to our company address:

Timeless Linen
Willem Beukelszoonplein 9
2584XJ Den Haag
The Netherlands

Please ensure the returning packaging is properly secured as we cannot be held responsible for items that fail to reach us.

We will return the full amount of your purchase - excluding shipping costs -after we have received our product complete, in perfect condition, unused and unwashed.

Please note that you cannot return products listed in our Outlet section as well as customized articles made upon your request.