dress your home in linen

Delivery

When do you receive your order?

We aim to have all stock orders from the website wrapped and sent within 24 hours from your date of purchase. Our orders are delivered by MyParcel – PostNL and usually get to their destination in The Netherlands within 2 working days. International orders take up to 10 working days. Your order is sent out insured to prevent any damage or loss on its way to you. You will receive an information with the track and trace number so that you can follow the shipment.

What are the shipping charges?

The Netherlands 

  • Free delivery starting from € 50,00
  • € 6,95 for orders under € 50,00

Germany and Belgium

  • Free delivery starting from € 100,00
  • € 10,50 for orders under € 100,00

Rest of Europe

  • Free delivery starting from € 150,00
  • € 14,85 for orders under € 150,00

North America

  • Free delivery starting from € 250,00 and under 20kg
  • € 25,85 for orders under € 250,00 and under 20kg

Returns

If you’re not entirely satisfied with the products that you have chosen you can return your order within two weeks after the purchase date. Please mail us your request to return your order in advance at info@timelesslinen.com using the order number as reference. The undamaged product in its original packaging should be send to our company address:

Timeless Linen
Willem Beukelszoonplein 9
2584XJ Den Haag
The Netherlands

Please ensure the returning packaging is properly secured as we cannot be held responsible for items that fail to reach us.

We will return the full amount of your purchase after we have received our product complete, in perfect condition, unused and unwashed.

Please note that you cannot return customized articles made upon your request.